Returns & Refunds
If we accept the return, you’ll get an Email from our delivery partner, DPD, with a collection date. If you need to change the collection date, you can reply back message from DPD.
Once we have received and processed the return, you’ll receive your money back within 10 days.
Please note – for Gift Card purchases, a new Gift Card will be posted to the billing address on the order.
For online purchases of large items You can request to return a large item purchased online using the large items returns request @ firstname.lastname@example.org.
Ways to return a product
What is the reason for your return?
Not opened products
An unopened product can be returned for a full refund within 3 days of delivery if it’s still in its original, packaging not opened. This returns policy for not opened goods is in addition to your statutory rights and applies to purchases online. You must have your original receipt.
You have a right to return not wanted items bought over online, even if you have opened them for inspection. You must let us know within 3 days from the day after delivery. Please contact us via chat or email us @ email@example.com. .
If the fault occurs within 30 days of purchase (or delivery) we will always offer you either a exchange or refund. You can arrange for a return, or collection by email us @ firstname.lastname@example.org. .
We’re always with you if a product develops a fault. However, before you return a product, please can you check that there is a fault. Email us depending on the product, we may be able to help solve the problem email us @ email@example.com..
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. In all cases we reserve the right to inspect the product and verify the fault.